Intake Specialist (Abington / Greater Philadelphia Area, PA)

Congratulations on making it to the second stage of our recruiting process!
We are inviting you to answer five questions. Please note the following below:

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Good luck - we look forward to your application and to meeting you in person!

For your reference here is the Position Description:

WE ARE GROWING, JOIN OUR TEAM

WHO IS Alleghenies United Cerebral Palsy (AUCP)- AUCP is a non-profit organization founded in 1955. It started as a grassroots effort by a group of concerned parents who wanted to find support for family members aged 18 – 59 with physical and intellectual disabilities. Starting in a church basement, we have evolved into an organization serving over 4,000 lives 18 and older, with staff throughout PA. Our mission is to assist individuals with disabilities in meeting their basic needs, enhancing their quality of life, and promoting their independence while also allowing them to be active participants in the decision-making and direction of their services.

Key Responsibilities

Client Intake & Coordination

● Serve as the first point of contact for prospective clients and referral sources

● Conduct intake calls and gather required information to assess service needs

● Explain available in-home, non-medical care programs and services

● Coordinate and schedule initial assessments and follow-up appointments

● Maintain accurate documentation in internal systems

Scheduling & Recruitment Support

● Assist with caregiver scheduling to ensure appropriate client coverage

● Support recruitment efforts, including screening applicants and coordinating interviews

● Participate in onboarding processes and orientation scheduling

● Help maintain staffing levels to meet client demand

Community Outreach & Engagement

● Represent the organization at community events, networking meetings, and job fairs

● Develop relationships with referral partners and community organizations

● Promote services throughout the Abington and greater Philadelphia area

● Travel locally as needed to support outreach and operational needs

Qualifications

Education & Experience:

● Bachelor’s degree preferred (not required)

● Equivalent experience in social services, healthcare, and/or customer service will be

considered

● Previous experience in intake coordination, scheduling, recruitment, or case

management strongly preferred

Skills & Competencies:

● Excellent communication and interpersonal skills

● Strong organizational and multitasking abilities

● Ability to work independently and manage priorities effectively

● Professional, compassionate, and client-focused approach

● Proficiency in basic computer systems and data entry

Additional Requirements

● Reliable transportation required

● Willingness to travel locally within the Philadelphia and Abington area

● Mileage reimbursement provided

● Flexible schedule, including occasional evenings or weekends for events

Compensation & Benefits

● $20.00 per hour

● Mileage reimbursement

● Flexible scheduling

● Opportunity for professional growth within a mission-driven organization

Complete your application

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Answer these questions to complete the application:

If offered the position when can you start?
This role requires frequent travel within the community to meet with clients, families, and referral partners, with mileage reimbursement provided. Are you comfortable with this type of schedule and travel requirement?
Are you able to travel throughout the Philadelphia area using your own reliable transportation and track mileage for reimbursement purposes?
Please describe your experience building and maintaining relationships with referral sources or community partners. Include your comfort level with attending community events or networking opportunities to represent an organization.
Please describe your experience supporting clients or families in sensitive situations. How do you handle interactions with individuals who may be upset or frustrated, and how do you explain services or intake processes in a clear and supportive manner?
What experience do you have working within the Philadelphia community or surrounding counties? Please describe any familiarity you have with local resources, organizations, or populations.

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